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A Personal Branding Lesson from Steve Jobs

Mary Rosenbaum | August 30th, 2011

With the resignation of Steve Jobs as CEO of Apple I was reminded of the power derived from having a vision and recognizing your purpose in enacting that vision. You have to be fearless and willing to take a stand, go out on a limb and reach for what you want to accomplish, no matter what.

The outpouring of support of someone who so few knew was remarkable. He was able to touch so many through the way they were entertained, the way they did business, and the way they communicated. He built a tribe of supporters and followers who gladly lined up days in advance of the release of every new innovative product Apple came out with. Why? Because they knew that it would be a game changer, that was the promise Jobs made to them. It was his unique promise of value – his personal brand.

Steve Jobs’ vision was to be a change agent. Back in 1983 when he was hiring John Scully away from Pepsi he asked him this question: “Do you want to make sugar water for the rest of your life or do you want to have the chance to change the world?”

I wrote a piece on how the WHY of what you do is so important in developing your unique brand and used Apple to illustrate my point. Steve Jobs’ vision, his WHY, was that he wanted to change the world and he did. Developing the Mac, the iPhone and the iPad were what and how he accomplished his vision. The WHY is what keeps people committed to Apple and their products.

Twitter was overwhelmed with comments and accolades the day Jobs resigned. Comments like:

“Funny how much emotion you can feel about a stranger…”

“… every phone call I make, every time I’m on the computer, he’s part of it”

“… defined a generation and changed the world.”

“Thank you for teaching me that good will never be enough.”

“… he is the greatest leader our industry has ever known.”

Steve Jobs is clear on his personal brand and he communicates it in everything he does. His vision defines his purpose and his goals. And it’s not over yet. But we all know, he will be a tough act to follow.

Check out my article on FoxBusiness.com on personal branding.

Utilizing her experience of over 25 years Mary Rosenbaum empowers careerists and entrepreneurs to gain greater clarity and more effectively communicate their unique promise of value. Strong leadership means leading with your strengths. Get her free report Top Strategies for Getting Visible and Getting Ahead.

Follow me on Twitter @Careersguru

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It’s Your Reputation, So Handle With Care

Mary Rosenbaum | August 18th, 2011

What are you doing to build, nurture, maintain, and grow your reputation? With all the hype about social media it becomes easy to take your eye off the ball of what really drives your career and your business. Whether you are in sales or some other profession, an entrepreneur or a small business owner, your number one focus should be your reputation. Your reputation includes much more than the work you deliver. It says a lot about you as a person and your company as a reflection of you.

Everyone has heard of word-of-mouth buzz – the holy grail of marketing. Every experience is stored in the mind with a story attached to it. Your brand is only as strong as the stories people tell about it. The stories we spread are either about what really upsets us or what makes us really happy. Maintaining and growing your reputation, your brand, depends on the stories that reflect the positive results rather than the negative surprises.

This summer I had an opportunity to work with a number of small businesses and service providers across a variety of industries. On a scale of 1-10 very few would receive a score higher than 6 and there were three that fell well below 5. Would I recommend them to others? Not in good conscience. Are there stories based on these experiences that I pass along that are less than flattering? Yes.

So what did they do wrong? The bottom line was that the experience of working with them was so unpleasant that it became memorable, in a negative way. So in spite of the fact that they ultimately completed their respective assignments the word-of-mouth buzz was not positive.

But we can all learn from their mistakes. Here are my suggestions for actions you can take to help you maintain a strong personal brand and a stellar reputation.

1. Manage expectations and eliminate negative surprises. If you find yourself unable to deliver on time or deliver what is expected, keep your client or your boss informed as quickly as possible. By managing expectations and keeping them in the loop you involve them in the process, are able to ask for their input, and make them partners in your success.

2. Tell the truth. There is nothing worse than losing your credibility. It’s not great to have to deliver bad news but if you lie and are found out you risk losing a lot more than if you told the truth. And the reality is, you will be found out eventually.

3. Communicate regularly and keep everyone informed of your progress. Returning phone calls in a timely fashion is imperative in maintaining a good relationship. Especially when you have bad news to deliver because no news is worse than bad news. Keeping your clients or managers in the dark by simply dodging their calls or emails only raises their internal barometer and puts them closer to exploding rather than understanding.

4. Under-promise and over-deliver. When pitching business or a project make sure your proposals and time frame are realistic, the results attainable and the ultimate costs in line with your experience and their needs or budgets. Failing to deliver on promise because of poorly thought out or researched proposals and strategic plans will not help you build strong and lasting relationships with your clients, your managers, and your colleagues.

If you communicate and collaborate with integrity and honesty you will all have a better experience working together. Mistakes happen, issues occur, and circumstances change. Unless you take ownership and step up to accept responsibility your brand will diminish in the eyes of those who work with you or your company. And you can bet on it – they will spread the word.

Utilizing her experience of over 25 years Mary Rosenbaum empowers careerists and entrepreneurs to gain greater clarity and more effectively communicate their unique promise of value. Strong leadership means leading with your strengths. Get her free report Top Strategies for Getting Visible and Getting Ahead.

Follow me on Twitter @Careersguru

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Feedback: Is It a Gift or Castor Oil?

Mary Rosenbaum | August 2nd, 2011

How open are you to feedback from those you work with and for, or even from friends and relatives? I know from past experience that praise goes down real easy. Constructive criticism, no matter how couched the wording, goes down like castor oil – it may be good for you but it tastes really bitter and you want to spit it out as quickly as possible.

Yet, how can we learn so we can continue to earn? How we view and judge ourselves is very much like the way we see ourselves in the mirror. The mirror I look at is different than the one that others hold up in front of me. To prove it let me ask you this question:

Have you ever walked down the street and caught your reflection in a store’s plate glass window? Is it the same image you see every morning in your bathroom mirror? I know for a fact it isn’t the same image for me or for most people I know. Seeing yourself with “fresh” eyes can be an enlightening experience.

Obtaining feedback from others is a great way to see yourself with “fresh” eyes. But only if you let yourself really hear what they have to say.

Recently I had an opportunity to provide feedback to my friend Carolyn, a real estate broker. Quite by accident I found out that a neighbor of mine had spoken with Carolyn about renting a house and came away from that conversation with the belief that Carolyn no longer wanted to work on rentals. Of course, this could not be farther from the truth as Carolyn relies on converting rental clients into buyers as well as benefitting from their positive word of mouth advertising. Yet, this recent exchange had just the opposite effect.

I thought this would be a great opportunity for Carolyn to learn from this past exchange how she misrepresented the value she provides clients –  her brand –  and think of different ways to handle this in the future. Instead, Carolyn made this conversation all about how she did everything right and how the client was the one at fault. To further minimize the impact of this feedback, Carolyn ended by saying that this client’s opinions really did not matter. The feedback went down like castor oil – spit out as quickly as possible.

As someone who specializes in helping clients understand, communicate, and leverage their personal brands, I know that one of the main ingredients in the branding process is being clear on the impact you have on others (seeing your reflection in a different mirror). Why? Because in your personal and professional life, your reputation, how you are known, will always precede you.

You are always trying to reach your networks network so you have to know: What are your followers going to say to theirs? What information will Carolyn’s former client be passing along to others? And what impression has Carolyn been conveying to her other clients?

How others view your work and the value you deliver may be different than your own perceptions of how you come across. Here are a few ways to continue to learn so you can earn:

1. Solicit feedback. Ask those around you for ways you could improve upon what you do for or with them. They will feel flattered that you think their opinion is valuable. By having them try to help you get better or clearer on the way you work makes them feel like partners in your success.

2. Be courageous and be humble. Rather than becoming defensive and going into attack mode thank them for their honesty. Let the words sink in. Go back and think about what you heard not from the standpoint of how you felt when you heard them but rather how these words apply to what you know about yourself versus how others see you. Most importantly use these comments to help move you closer to where you want to be.

3. Reciprocate with honest feedback and become a partner in the success of others.

For those of you who have the courage to gain a better understanding of how you impact others and how this affects your career or business, contact me for information on how an online 360 assessment can help you highlight your strengths and define your brand.

Utilizing her experience of over 25 years Mary Rosenbaum empowers careerists and entrepreneurs to gain greater clarity and more effectively communicate their unique promise of value. Strong leadership means leading with your strengths. Get her free report Top Strategies for Getting Visible and Getting Ahead.

Follow me on Twitter @Careersguru

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